We aim at dispatching order in a timely manner, subject to stock availability and payment.
Orders will be sent to the delivery address specified by you when placing your order. We cannot be held responsible if this delivery address is incorrect. If paying via Paypal, please make sure that your Paypal adress is correct as sometimes, Paypal information can overwrite delivery information supplied to Etsy during the checkout process.
If the Goods are returned to us because they were not delivered or collected or because the delivery address that you have given us is wrong, we will charge you the cost of re-sending the Goods to you.
If an items is lost in transit, then please contact us : firstname.lastname@example.org
At Mange Tout, we constantly strive to ensure that the products we bring to your door are of the highest quality. However, if you do need to return or exchange an item, we will happily provide a replacement or a refund if goods are returned within 21 days in a re-saleable condition.
Although we are not able to refund postage charges (*) we will never charge to send an exchange item to you.
We recommend you to obtain a proof of posting (free from your Post Office) as unfortunately we cannot be responsible for packages which we do not ship ourselves.
(*) Unless in the unlikely event that we did get it wrong, ( i.e. you received an different item to the one initially ordered , wrong size or colours for example), and wish to change/ return the item, we will cover te cost of sending the item back to us via pre-paid envelope.